What should I do if I can't log into my account?
If you’re unable to log into your Gosen account, follow these steps:
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- Verify your credentials: Ensure you’re entering the correct email and password. If you’ve forgotten your password, select the "Forgot my password" option.
- Reset your password: If you don’t remember your password, choose "Forgot my password" on the login page. You’ll receive an email or SMS with instructions to reset it.
- Verify two-factor authentication (2FA): If you’ve enabled 2FA, make sure to enter the code generated by your authentication app correctly.
- Check network connection: Ensure you have a stable internet connection to access the platform.
- Contact technical support: If you’re still having trouble, reach out to Gosen’s support team for additional assistance. Provide as much detail about the issue as possible.
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